All Systems Operational

Updated a few seconds ago

Website




Operational

Client Distribution Service




Operational

Support Servers




Operational

Support Console




Operational

Platform Integration - Salesforce




Operational

Platform Integration - ServiceNow




Operational

API Service




Operational

ScreenMeet Live




Operational

ScreenMeet CoBrowse




Operational

ScreenMeet Remote Support




Operational

ScreenMeet Beam




Operational

ScreenMeet Replay




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Status.io

History (Last 7 days)

Degradation identified on myhelpscreen.com domainDegraded Performance

Incident Status

Degraded Performance


Components

Support Servers, ScreenMeet Remote Support


Locations

Primary Data Center



July 23, 2024 10:47PM EDT
July 24, 2024 2:47AM UTC
[Investigating] Our team is currently investigating degradation of the myhelpscreen.com domain, which may impact session connectivity. for the remote support application. We are actively investigating the issue and will provide an update in the next 30 minutes.

July 23, 2024 11:16PM EDT
July 24, 2024 3:16AM UTC
[Resolved] Our team has deployed a fix to correct certificate errors when navigating to myhelpscreen.com The application will now function as expected when navigating to the domain to download the support client.