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Maintenances Last 30 Days

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History (Last 7 days)

ScreenMeet Beam Degradation – Limited Device Loading Issue IdentifiedPartial Service Disruption

Incident Status

Partial Service Disruption


Components

ScreenMeet Beam


Locations

Primary Data Center



December 6, 2024 10:54AM EST
December 6, 2024 3:54PM UTC
[Identified] We’ve identified an issue that limits Beam groups to loading only a single page of devices. As a temporary workaround, agents can search for a device by its name, provided it is online and connected to the internet, to establish a connection. This primarily affects the ability to navigate and view multiple pages of Beam devices. Our team is actively working on a permanent resolution and will share updates promptly.

December 6, 2024 1:00PM EST
December 6, 2024 6:00PM UTC
[Monitoring] Our team has deployed a hotfix to remediate the issue. The issue encountered should no longer persist. We will close out this incident once we have verified that customers impacted are no longer encountering the issue.

December 6, 2024 2:39PM EST
December 6, 2024 7:39PM UTC
[Resolved] The issue has been resolved.